Privacy Policy | Natália Sanchis Cleaning & Handyman

1. Introduction

Natália Sanchis Cleaning & Handyman ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, website, or contact us via WhatsApp or other channels.

We operate in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Natália Sanchis Cleaning & Handyman
Email: [email protected]
Website: nscleaningandhandyman.com

3. Information We Collect

We may collect the following personal data when you contact us or use our services:

Contact Information: Name, phone number, email address
Address/Location: Property address or service area
Service Details: Type of cleaning or handyman service requested, property size, special requirements
Communications: Messages sent via WhatsApp, email, website forms, or phone
Media: Photos or images you share with us (optional) to help assess the service needed
Technical Data: IP address, browser type, and device information when you visit our website

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide quotes
To schedule and deliver cleaning or handyman services
To communicate with you about your booking, including reminders and follow-ups
To provide customer support
To improve our services and customer experience
To comply with legal obligations (e.g., accounting, tax records)

5. Legal Basis for Processing

We process your personal data based on:

Consent: When you contact us via WhatsApp, submit a form, or request a quote, you consent to us processing your data to respond and provide services.
Contractual Necessity: To fulfil the services you have requested.
Legitimate Interests: To manage our business, improve services, and communicate with clients.
Legal Obligation: To comply with applicable laws and regulations.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data only with:

WhatsApp/Meta: For communication via WhatsApp Business
Google (Sheets/Drive): For internal record-keeping and scheduling
n8n: For workflow automation
Website Hosting Provider: To operate our website
Professional Advisors: Accountants or legal advisors, if required

All third-party providers are required to protect your data and use it only for the specified purposes.

7. Data Retention

We retain your personal data for up to 12 months from your last interaction with us, or longer if required for legal, accounting, or business purposes. After this period, we will securely delete or anonymise your data.

8. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. For more information, please refer to your browser settings to manage cookies.

11. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: [email protected]
Phone: 07521 056856
Website: nscleaningandhandyman.com

14. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113